Prior to moving, please notify the office three days in advance, because it is not always possible to disconnect service the same day a request is made. When notifying our office, please give your account number, the way the account is listed, forwarding address and date you want the service disconnected. Otherwise, we would continue to bill you for service after you have moved. Your bill is terminated on the date the serviceman makes the disconnection. Your forwarding address is needed to forward your final bill and/or refund your deposit.